Customer Testimonials
WONDERFUL EXPERIENCE!! We met up with Donnie who gave us several choices in our budget. John our finance manager was very straight forward and upbeat.Lots of patience and test drives later. We got an AMAZING deal! So many choices for every budget and preference. We LOVED our experience and will always recommend to friends and fam. Fantastic and friendly!
(Translated by Google) I'm happy to be part of the Nissan Maus family again. We're always satisfied with their professionalism, excellent service, and knowledgeable sales staff. A special thank you to Elizabeth for her help throughout the entire process! Thank you all! (Original) Estoy feliz de ser nuevamente de la familia de Nissan Maus, siempre satisfechos de su profesionalidad , excelentes servicios y vendedores especializados, muy agradecidos a Elizabeth por su ayuda en todo el proceso! Gracias a todos!!!
(Translated by Google) Excellent service and a fantastic salesperson; I will recommend her to others. (Original) Muy buena atención y excelente vendedora , la recomendaré a otras personas
Noony,Baja,Drew are all amazing
Nissan dealer that overfilled my tires. You would think they would get it right. Recommended 32-33 psi filled to 40 all 4 tires. Oil change went as expected.
⭐⭐⭐⭐⭐ 10/10 — An Absolutely Phenomenal Experience at Maus Nissan!
I cannot say enough wonderful things about my experience with Maus Nissan! My vehicle purchase came with a few unique challenges on my end, but this incredible team went above and beyond to remove every obstacle and make sure I drove away in the exact vehicle I wanted. Their dedication, professionalism, and genuine commitment to customer satisfaction were nothing short of phenomenal!
I want to give a very special shoutout to my salesman, Donnie, who was absolutely EXEMPLARY from beginning to end! Donnie took the time to truly listen to what I wanted ... Read More Google - Nov 6, 2026
Terrible. Absolutely awful experience. Went in for a sunroof leak (second in less than a year) and left with a sunroof that still leaked, air conditioner not working and a melted seat. After purchasing my Pathfinder from them brand new less than 5 years ago.
I always have a great experience at Maus Nissan of New Port Richey! The staff is consistently friendly, professional, and helpful. A special shoutout to Mary for always providing excellent customer service and making the entire process easy and stress-free! I appreciate the clear communication, attention to detail, and care they put into every visit. It's why I continue to bring my vehicle here and would absolutely recommend them to family and friends!
This is the 4th car I bought at Maus and every time they do their best to listen to me and give me the best deal they can. I would like to give a shout out to Aaron and Drew for doing their best!
Thank you for letting us go home and come back.
Had a great experience leasing my new Murano from Maus Nissan! Julia was fantastic - go see her, definitely recommend!
I love my brand new Rogue! I had a great experience at Maus Nissan New Port Richey! Cristian ‘Baja’ Sanchez was phenomenal! If you need a vehicle go see him- definitely recommend!
Always excellent service! Chaminda is my service advisor, and he consistently provides outstanding customer service. He is professional, knowledgeable, friendly, and always takes the time to explain everything clearly and answer any questions I have. I truly appreciate his attention to detail and the care he takes to make sure everything is handled properly. It’s always a pleasure working with him. Thank you, Chaminda, for another great experience! ⭐⭐⭐⭐⭐
Maus Nissan.  Of New Port Richey Florida. You guys should really do better when it comes to customer service and not charge people for parts they don’t need…. You guys Charged me 750 for a key when the car needed a BCM that was under warranty. What you don’t get paid for the warranty so you had to sell me something. I don’t think it’s right The question is how many people do you rip off every day?. ….. Let’s let them know it’s not ok by sharing this post.
Damian Parrish was great: friendly, knowledgeable about the process and inventory, and no pressure at all. Highly recommend asking for him. The dealership gets 4 stars only because I haven't received all my sales paperwork yet.
(Translated by Google) ⭐⭐⭐⭐⭐ Exceptional Buying Experience!
We want to extend a huge thank you to the team at the Nissan dealership for the incredible service they provided to my wife and me. From the moment we walked in, they made us feel comfortable and truly valued.
A very special shout-out to Elizabeth, our sales consultant. Her professionalism, patience, and wonderful dedication made the entire process clear, smooth, and enjoyable. She answered all of our questions and guided us every step of the way.
We also want to express our gratitude to the finance team, who were extremely attentive, friendly, and ... Read More Google - Sep 24, 2026
Friendly and get the job done. They also make sure your car is safe before you get it back. They keep you in formed at all times. Thank you job well done.
I received the Queen treatment from Drew, Stef, and Noony. I felt so special with them. I will definitely recommend Maus Nissan.
Stef was wonderful and so was Drew. Made the buying process easy
Excellent experience. My service advisor was wonderful.
Amazing experience i can not say enough about maus Nissan I'd you ever need a car yard ask for stef he is your man
Chaminda was very helpful in getting the things I needed done on my car. Very professional as well as helping me save money for my interaction. 10/10 would suggest him for all car needs !
The advisor Tiffany is my favorite
Tiffany was awesome she kept me up to date on everything.
I would like to inform maus nissan of a wonderful experience i had today with Tiffany at the New Port Richey dealership. She is a wonderful, and helpful service rep.she has a wonderful personality . Thank you. Vicky
I just want to say customer service rep Michael is one of the most helpful Representatives that they have in the front I have experienced several issues with my vehicle and he was there to help me and did the service best to his ability.
Great service as always! Michael was fun to work with and gave my kids rubber ducks! Thanks to the whole crew! A++!
I had my Nissan serviced today, and I had a wonderful experience with Tiffany Norori. She provided excellent customer service and was very patient, helpful, and professional throughout the entire process. She took the time to explain everything and made sure I was completely satisfied. I’m very happy with the service I received today. Thank you, Tiffany, for your kindness and patience! I truly appreciate your excellent service and highly recommend her
Mary is awesome!
Maus Nissan is great and efficient service. Thanks Ricardo S. for taking care of the pathfinder.
Charminda was great. He's the first person in five years to inform me about the credit card surcharge before hand. Because I always forget! I appreciate his help and the speed!
Ricardo was simply outstanding. Excellent service, great communication skills and a great focus on client satisfaction! Highly recommend!
BAJA was great!! His customer service is far beyond his competition!! He made this car buying experience exceptional! And John (finance), he was great. Very patient and took his time explaining everything so I understood! Soon as my daughter is ready to buy, back to Maus Nissan we will go!
I had the best experience buying a Nissan. Alec Abdulla, was very professional, demonstrated a pressure-free style, and has a kind personality.
Baja was the best! Great customer service! Love our new Platinum Rogue!
Made an appointment, was taken right away. Work was done in a reasonable amount of time. Mary, the service advisor, did a good job explaining the work done. Car was returned clean.
Poor customer service, especially the manager
Through the Saving Grace of God in His Only Son, Jesus Christ with the Blessed Assurance of the Holy Spirit, the Sales Personnel Patrick has gone above and beyond with the passion of the heart, soul, spirit, mind, and reacted professionally where the desired results were met and settled. Moreover, the Blessed and Beloved assistance Support of Chaplain Ordained Chaplaincy COO Marilyn who has indeed taken me to Nissan Maus to see Patrick. Furthermore, Financial personnel Edward has over extent his Support expertise and knowledge of the actual benefits feature needed overall for an outstanding gratification. On a side note, ... Read More Google - Aug 20, 2026
Wanted to send a 3rd party PPI to inspect a blue coupe they had in their showroom, considering I was going to be an out of state buyer. Mind you, this was on 7/24/26. The sales rep sent video and pics of the car and said they'd be happy to allow me to set up a PPI but when it was time to set an appointment, they avoided allowing the PPI to schedule for 24 hours. When we finally were able to set an appointment with them (Appt made for 7/25/26), they called 30 mins prior to the scheduled time and said they ... Read More Google - Aug 4, 2026
Service Advisor Nick Osborne was Awesome, From the introduction til the very end. Very Professional and Friendly. Kept me informed through the whole process. I felt comfortable leaving my car there. Thanks to his Professionalism. Nick i appreciate you. Thank you
We leased a 2026 Nissan Rogue from Maus and Patrick made the experience seamless and smooth. We appreciated the support and assistance we received from the team at Maus Nissan.
Patrick is a very friendly guy and he provided me lot of options for new car and gave me a good deal on trade in as well. Always happy doing business with Maus
Aaron and drew were both so great and helped me get the car i wanted i would send anyone to them and know they could get them in a car! I really appreciate them so much!
I purchased a certified pre-owned 2018 Nissan Altima SL from this dealership about four years ago. Unfortunately, I’m still making payments on the vehicle, and now I’m facing what appears to be a major CVT transmission failure.
This has been an incredibly frustrating and expensive experience. A vehicle with this kind of issue, especially one purchased as certified pre-owned, has left me questioning the long-term reliability and value of my purchase.
While my buying experience at the time it was stressful because what was advertised online was completely different in-person and now the ownership experience has been disappointing. I ... Read More Google - Jul 19, 2026
I took our 2017 murano there after I noticed water coming from the roof. We have a sunroof and took it to maus 4 years ago to fix a leak. $1300 later they said it was fixed. Now it's happening again and they said someone had messed with it and broke the track. They gave me an estimate of $3800 to fix this problem. The only person that had touched that part of the vehicle was there service person 4 years ago. I was looking around for another vehicle on there lot before they gave me the estimate however, now not only will I ... Read More Google - Jul 17, 2026
I didn’t end up purchasing a vehicle from Maus Nissan, but I still wanted to leave a review because Patrick Hennagir absolutely deserves the recognition.
I was interested in one of their trucks, but my situation was complicated. I have 1099 income, a Capital One preapproval, and my previous vehicle had just been totaled while I was still waiting for the insurance claim to be finalized. Patrick spent a tremendous amount of time helping me navigate everything. He reviewed my documents, worked directly with the bank, kept me updated throughout the process, and tried every option he could think of ... Read More Google - Jul 17, 2026
Bought a 2022 Nissan Pathfinder on 7/15/26. I have purchased many cars throughout my life. This dealership has provided the best buying experience, by far. The salesman, Matt Boylan was the best! He was not pushy and cared that I that I got the right vehicle for the right price. Also want to hive a shout out to Jason (sales manager), and the finance guy (can't remember his name. All in all, fabulous purchase experience. Future purchases will be made here and will be recommending them to everyone. Thanks so much the the Maus Nissan team!
No a great experience Bought a pre-owned BMW and few days later many issues with the car and guess what nobody will take responsibility or help maybe if you buy a new car from them you won't have a bad experience but I won even buy anymore here awful experience and the problem is your is what they said
Matt and JP We’re very helpful in finding a truck that would meet my needs in a price that I was looking to pay.
I bought two cars from Maus and their service is excellent and care is fully satisfactory.
Easily the worst service I’ve ever experienced. Brought in a leaf for a recall and after they killed my 12v they tried to charge $300 to replace. This is after denying me my courtesy rental over the weekend. Pray for mercy if the service manager talks to you, no help and will be disrespectful and dismissive. Not worth your time or money.
Update:
I took my leaf to the Courtesy Nissan of Tampa and they let me know my car is having an issue with my large battery. Sal the service lane manager did not catch the issue when he ... Read More Google - Jul 1, 2026
It was an amazing experience! Everyone was so helpful and very informative! I felt well taken care of!
Had a simple oil change on 3 different occasions at Maus Nissan in New Port Richey. Every time they changed the oil, they never reset the odometer to inform you when your next service is do. Nor do they add windshield washer fluid to the reservoir. Now I know this is small picky stuff, but when you tell the service rep you expect that to be done, and it’s not after the 3rd consecutive time of service, you begin to wonder why. I can promise you all they care about is finding things wrong with your vehicle to make more ... Read More Google - Jun 29, 2026
So far I am not pleased with my experience. Cars 12 volts went and had to beg for a rental that according to my warranty I am supposed to get. I ask is there any chance it is my bigger batteries. I was told no, but I should do all this other work. Well I get my car back, had to pay for the battery because while I have had car for only 3 years and it is only 5 years old somehow an ex leases battery is not covered by the same manufacturer. Though don't worry now it is under warranty ... Read More Google - Jun 26, 2026
Everyone was so helpful and caring and efficient and thorough with all things. I learned knowledge and drove away with a brand new car I Adore. I feel I am family with the Maus Nissan now and Drew, Alec and Mrs Noony are fabulous. If you need anything ask for them. I am overjoyed and blessed by Nissan.
Very pleased with Stef’s assistance!
Very knowledgeable and respectful. Found us exactly what we needed Very quickly. Our daughter is exactly happy with her car and we feel blessed to have him apart of her first car buying experience.
Everyone is awesome from the moment you walk in the door. Noonie was so attentive and friendly. Alec was amazing. He is a brilliant young man and of course Taja... Great group of people. Went above and beyond.
Excellent staff and very nice inventory. I would recommend it to many other people. Maus is great.
Excellent service Sales person very helpful My new car was in Excellent condition They explain all the free services they offer
Very pleasant staff. It's easy to work with. Understood my needs. We'll definitely be back.
Very friendly and understanding of my budget and what I was looking for. We discussed the best options available from service to a new or used vehicle. I'm very happy with my car purchase. That's why my family and I keep coming back.
Pat was extremely caring and professional super helpful explained every feature of my new truck and made the entire process fun and not stressful! 10/10 recommend!!!
Most amazing car buying experience ever. Everyone was kind helpful and did everything in their power to get me the vehicle of my choice.
They was William to work with my situation and Aaron was a major help to make anything happen for me
They gave us a great deal on our brand new rogue 2026 and 2 full tank of gas we are happy with Patrick as our salesman he is best
Very good despite the rai It was a little long but i love the car and the the esult
Exceptional service, professionalism, patience. Undivided attention. Highly recommend. Everyone there made the buying process extremely pleasant from beginning to end.
Not happy did not look at the engine they are giving me employee problems which I put down 23,000 and finance the rest it was 32,900 so I only owe less than 10,000 and Patrick the sales guy did not send me the picture of the car and I am own boss as a nurse and I have to show 3 months of employment I get paid cash it wagst is I am not happy!!??
The team took care of us I have been going to this dealership for 10 year, I wouldn't expect anything else. I have recommend them to friends when asked
me and my wife had the worst experience and are life with this tug at the brooksville store finance and manegment very unprofetional they would not give us the down payment money back
Rodney took the time to listen to what I was looking for. I am happy with my car.
They learned my style if buying, adapted to it and made the process easy They learned my style of buying, adapted to it and made the process of buy from Maus Easy
They learned my style if buying, adapted to it and made the process easy They learned my style of buying, adapted to it and made the process of buy from Maus Easy
The crew was very helpful and informative, made buying a car nice and easy. We would recommend them for your next car buying experience
Very thankful! They helped me get my first car, very fast and great experience with the whole process
This is my third car buying from this dealership. I felt that they have really taken care of me as a customer. The service department is phenomenal. If I was in the market I would buy again
Mis Morales the sales person was great and Mr Moss the manger was also very helpful. Also another manger Paul was also great. In all the attention oat Mauss family was very good. Highly recommend the dealership
Not a horrible experience N A B C D E G H I J K
Very easy and convenient. Definitely an A1 experience Salesman were very professional and pleasant. Would definitely return for another vehicle
He helped me buy my Nissan Frotier Denny, he was very kind and did everything possible to help me get my car, an excellent seller and an excellent person, thank you
I’ve always used Maus Nissan to service my Nissan which I purchased used from a competitor. I’ve always had excellent service until my last experience where I purchased a new vehicle. I found the finance department to use deceptive padding of the price when I was given one price per month from the salesman than finance. I think we were able to work out the discrepancies but am still hesitant to believe it as I haven’t seen any proof of the changes. Am hoping for the best at this point.
No high pressure sales. I was pleased with that aspect. The finance person, John, was great to work with.
Matt, Rebecca, and the finance team were exceptional. I appreciate the excellent service and extremely kind interaction.
I was very happy with the buying process. Matt was my salesman, there was no pressure sales, he and I worked together to come up with a deal we both liked. He worked very hard to make the deal work. And I love my new Pathfinder!
Nonstop efforts until we were happy. Salesperson, without a doubt, did 'cartwheels' to make it happen.
Best dealership ever make sure customers happy and always working it out to make sure customers are satisfied with the service of a nice car. Mission number one dealership. I would recommend anyone
I would give this dealership zero starts of i could. I have bought six out of my last seven cars from jenkins Nissan in Lakeland, and will definitely be going to jenkins from now on. I went to Maas since as it was closer to my home. Financing was approved, but had to come back when the payment i made to the bank cleared. I reached out several times on “what was going on with the deal/car. Not one person had the courtesy to text me or call me back. Zero professionalism, and no communication on their end. So ... Read More Google - Apr 17, 2026
Easy to make an appointment. Car was ready when promised. Always trying to upsell me something I don't need.
Excellent service The salesman did a tremendous job and everyone else involved was wonderful to work with
Wait time too long. Salesman very polite and I was happy to get the vehicle I wanted
Came in for routine service since we have Maus Care for free oil changes and rotation. Came in was asked about an add in service that I declined to come that the added services were added, my fault for not reading the paper in full. Charged $75 for what I thought was going to be $0.00. Lesson for the day is to read before you sign.